Responsible Gaming at Sky247

Age Requirement

Sky247 is available only to users who are at least 18 or meet any higher legal gambling age applicable in their location.

We may request identity and age verification during registration, before a withdrawal or as part of an account review.

Parents and guardians should prevent minors from accessing:

• gambling accounts;
• saved login details;
• identification documents;
• bank or wallet applications;
• payment cards;
• devices on which gambling services remain signed in.

Contact us when you believe a minor has created or used an account.

Before You Gamble

Decide how much time and money you can afford to spend before opening a sportsbook or casino product.

Use only money remaining after essential commitments such as:

• housing;
• food;
• utility bills;
• transport;
• debt payments;
• healthcare;
• family responsibilities;
• planned savings.

Do not gamble with borrowed funds, money belonging to another person or money needed for an upcoming expense.

A previous loss does not make a future win more likely. Increasing a stake to recover money can turn a limited loss into a larger one.

Avoid gambling when you are:

• upset or distressed;
• tired or unable to concentrate;
• under the influence of alcohol or drugs;
• trying to recover losses quickly;
• hiding the activity from someone affected by it.

Responsible Gaming Controls

We provide account tools intended to help users control gambling activity.

The options available through the website, app or support can include:

Sky247 allows users to set gambling limits for daily, weekly or monthly spending and to request temporary or permanent self-exclusion through account settings or support.

A limit creates a boundary; it does not remove the financial risk of gambling.

Do not open another account, change contact details or use another person’s account to bypass a restriction.

Setting a Spending Limit

Choose a limit based on what you can afford to lose in full.

Do not calculate it from:

• an expected sports result;
• a possible casino win;
• a bonus;
• a pending withdrawal;
• money you expect to receive later.

When reviewing your spending, include activity across all Sky247 products rather than treating sports, Exchange and casino as separate budgets.

A user can lose money through several small transactions even when no individual stake appears large.

Reduce the limit when:

• deposits are becoming more frequent;
• average stakes are rising;
• essential spending is affected;
• gambling continues beyond the planned budget;
• the existing limit is being treated as a target.

Contact support when the required control is not visible in the account.

Managing Time

Financial limits do not control the amount of time spent gambling.

Decide when the session will end before it begins. Use a phone alarm or another external reminder when no account reminder is visible.

Take a break after:

• a long live-betting session;
• several casino rounds;
• a large win or loss;
• a technical or payment dispute;
• an emotional result;
• a change in the planned budget.

Do not extend a session solely because a match remains live or a casino result appears likely to change.

Reviewing Your Activity

Review activity over a complete week or month rather than focusing on one successful day.

Check:

• total deposits;
• total withdrawals;
• net financial result;
• number of betting or gaming sessions;
• time spent;
• average stake;
• repeated failed deposits;
• cancelled withdrawal requests;
• movement between sports and casino products;
• attempts to increase or bypass limits.

A positive balance does not automatically mean that gambling remains controlled. Time, secrecy, stress and its effect on other people also matter.

Signs That Gambling May Be Causing Harm

Consider stronger restrictions when one or more of these situations applies:

• you spend more money than planned;
• you continue after deciding to stop;
• you increase stakes to recover losses;
• you borrow money to gamble;
• bills or essential expenses are delayed;
• you cancel withdrawals to continue playing;
• you hide account activity;
• gambling affects sleep, work or study;
• relationships are affected;
• losses cause panic, anger or distress;
• winning creates pressure to continue;
• several payment methods are used to bypass a budget;
• another account is created after a restriction;
• gambling is treated as regular income.

One serious sign can be enough to justify a break or self-exclusion.

Questions to Ask Yourself

Review your activity honestly:

1. Have I spent more than I intended?
2. Have I tried to recover losses by increasing stakes?
3. Have I borrowed money or delayed an essential payment?
4. Have I hidden how much time or money I spent?
5. Have I continued after deciding to stop?
6. Has gambling affected sleep, work, study or relationships?
7. Have I used another account or payment method to avoid a limit?
8. Have I felt anxious, guilty or distressed because of gambling?

Several “yes” answers indicate that the current controls may not be strong enough.

Temporary Self-Exclusion

Temporary self-exclusion is intended for users who need gambling access blocked for a period rather than merely reduced.

You can request it through the responsible gaming settings on the website or app, or by contacting support.

A temporary exclusion can be appropriate when:

• a spending limit no longer feels sufficient;
• gambling is affecting mood or concentration;
• you need time to review finances;
• you are repeatedly trying to recover losses;
• you want to stop during a stressful period;
• another person has raised a serious concern.

During the exclusion, do not try to regain access through another account or another person’s details.

We may retain identifying information needed to apply the restriction and prevent duplicate access.

Permanent Self-Exclusion

Permanent self-exclusion is intended for a user who does not want the account to return to normal gambling access after a fixed break.

State the request clearly through the account controls or customer support.

Use wording such as:

“I want permanent self-exclusion from Sky247 because I need to stop gambling.”

We may:

• restrict sports, Exchange and casino access;
• prevent new deposits and wagers;
• remove the account from gambling promotions;
• retain information required to enforce the exclusion;
• review connected or duplicate accounts;
• complete account and transaction checks before releasing eligible funds.

Existing bets, unsettled Exchange markets and withdrawals remain subject to the applicable account and settlement rules.

Self-exclusion should not be used as a short technical lock. Choose a temporary restriction when a defined break is the intended result.

Account Closure and Self-Exclusion

Ordinary account closure and self-exclusion have different purposes.

Request ordinary closure when the account is simply no longer required.

Request self-exclusion when the reason involves:

• loss of control;
• overspending;
• chasing losses;
• emotional distress;
• pressure from gambling;
• a need to prevent future access.

Tell support that the request concerns gambling harm. This helps us apply the appropriate restriction rather than treating it as a standard account request.

How We May Respond to Risk

We may assess activity across sports betting, Exchange and casino products together.

Indicators can include:

• a rapid increase in deposits;
• increasing stakes;
• long sessions;
• repeated failed payments;
• repeated cancelled withdrawals;
• attempts to bypass restrictions;
• several connected accounts;
• abrupt changes in normal activity;
• statements of distress to support.

Depending on the circumstances, we may:

• provide information about account controls;
• contact the account holder;
• request an affordability or account review;
• reduce access to a product;
• remove promotional eligibility;
• restrict deposits or wagering;
• suspend the account;
• apply or confirm self-exclusion.

An account can remain restricted while a review is completed.

Promotions and Bonuses

Do not accept a promotion when its conditions would require spending beyond your existing budget.

Before opting in, check:

• the qualifying deposit;
• eligible sports or games;
• wagering requirement;
• minimum odds;
• maximum stake;
• expiry date;
• withdrawal conditions.

A bonus should not be treated as free income. Its use can require additional betting before a related balance becomes withdrawable.

We may stop promotional communications or remove bonus access where continued promotion is inconsistent with responsible gaming.

Bank, Payment and Device Controls

Account restrictions can be combined with external controls.

Depending on the services available to you, consider:

• asking the bank to block gambling payments;
• reducing bank or wallet transfer limits;
• removing stored payment methods;
• uninstalling gambling applications;
• blocking gambling websites on the device;
• using recognised blocking software;
• asking a trusted person to help review finances.

Do not give another person your Sky247 password or OTP as a way to control the account. Use formal restrictions instead.

Supporting Another Person

A family member or friend can contact us to report a concern.

Include:

• the person’s name or known account detail;
• the behaviour causing concern;
• relevant dates;
• whether there is an immediate financial or personal safety risk.

We can assess the report, but privacy requirements may prevent us from confirming whether the person has an account or explaining the action taken.

Do not attempt to access the account, intercept an OTP or impersonate the account holder.

Encourage the person to contact support and an independent gambling-support service.

Underage Gambling

A parent or guardian who believes a minor has accessed Sky247 should contact us promptly.

Provide only the information needed to identify and restrict the account, such as:

• name;
• known username or contact detail;
• payment method involved;
• date the activity was identified.

Secure the device, remove saved payment information and change any adult account credentials the minor may have used.

Independent Support

Independent support is available for users and for people affected by someone else’s gambling.

Sky247 links users to organisations including Gambling Therapy, FMA Curaçao and the Responsible Gaming Foundation.

Gambling Therapy provides free practical and emotional support through a global text-based service and can help users locate additional resources available in their area.

The Responsible Gaming Foundation provides awareness, advice and support relating to excessive gambling and its effects on users and their families.

Independent services operate separately from Sky247 and apply their own privacy terms.

If gambling is connected to an immediate risk of harm, contact the emergency or crisis service available in your location.

Requesting a Limit or Self-Exclusion

Use the responsible gaming settings in the Sky247 website or app, or contact customer support.

State the required action clearly:

• set or reduce a daily limit;
• set or reduce a weekly limit;
• set or reduce a monthly limit;
• apply temporary self-exclusion;
• apply permanent self-exclusion;
• stop optional gambling promotions;
• report gambling-related harm.

Include the Sky247 username or registered contact detail.

Do not send your password, OTP, card PIN or banking password.